No matter how long you have been in public service, and no matter how good you are, you will meet someone who you just can’t deal with . Or they can’t deal with you . Sometimes, well, the customer is right. Many times there is just a communication issue. Sometimes the customer is wrong. And sometimes They are just crazy. Today Mr. Crazy Man came in . He want Alice in Wonderland — but not form the children’s department, but from the teen section of the library. As I was checking the catalog, I did mention that there might also be an unabridged edition in the children’s section that would be the same — that is as far as I got. I was now ,wrong, pushy, opinionated , and incompetent.
Where was the manager? At the big Branch. Who’s the supervisor? X at the big branch. Well who is the highest ranking person here? Well, actually – My co-worker S has the same rank as I do. And we are the highest ranking people here today. ( Rank — we aren’t the military). So while S tried to talk to him ( you are not the same as her . Yes, I am . No ,you are not). I found what he was looking for on the Adult shelves. I had to show him where I found it ( look I am a liar , too) . I had to try and prove this was the right version . And then He found a page with an ILLUSTRATION. ( did you know Lewis Carrol was an artist as well as an author? ). He eventually decided it was ok to take this copy.
S and I just had to laugh.
It turns out , they know him at the big branch. And yes he does the same thing there. ( he doesn’t like the way things are organized at that branch). And my boss did say – Well I think you are competent , very, very, very competent.
So I count this as a win .